Last updated: November 13, 2026
We want you to be completely confident in your shears. Here’s how our Risk-free Trial, returns, refunds and free sharpening work at Alpeka Hair Shears.
30-Day Risk-free Trial
Use your Alpeka shears behind the chair for up to 30 days from delivery. If they aren’t right for you, send them back and we’ll refund the full purchase price, including what you paid for shipping, even if you’ve cut hair with them. We email you a prepaid return label, so the return costs you nothing.
The trial covers shears, shear sets and pro sets. To qualify:
- Send back everything that came with your order: the shears, case, cloth and any razor or combs included in the set.
- Shears can show normal use, but not damage such as bent or chipped blades from a drop, or sharpening, grinding or disassembly by anyone other than us.
- The trial applies to one return per customer. Damaged, defective or wrong items are always covered (see below).
Accessories
Straight razors, razor blade refills, combs and hair clips bought on their own can be returned within 30 days of delivery if they are unused and in their original packaging. For hygiene reasons we can’t accept used or opened accessories. Return shipping for accessories is paid by the customer, unless the item arrived damaged or defective or we sent the wrong item.
How to Start a Return
Email us at [email protected] with your order number and the reason for the return. If you’re returning shears under the Risk-free Trial, say so and we’ll include a prepaid label. We reply within 1–2 business days with a return authorization and instructions. Please don’t ship items back without an authorization, because unauthorized returns may be delayed or refused. If you ship an accessory return yourself, use a tracked service; we can’t refund items lost on the way back to us.
Refunds
Once we receive and check your return, we’ll confirm your refund by email. Refunds go to your original payment method within 5–10 business days of approval. Risk-free Trial returns are refunded in full, including original shipping. For accessory returns, original shipping charges are non-refundable unless the return is due to our error.
Exchanges
Want a different size, color or model? The fastest option is to return your item for a refund and place a new order. If you’d rather do a direct exchange, mention it in your return request and we’ll arrange it.
Damaged or Defective Items
Every pair of shears is inspected before it ships. If your order arrives damaged or develops a manufacturing defect, contact us within 7 days of delivery with photos of the item and packaging. We’ll replace the item or issue a full refund, including all shipping costs. Defects that appear later are covered by our Lifetime Warranty (see our Terms & Conditions).
Lifetime Free Sharpening
Alpeka shears come with free sharpening for as long as the original purchaser owns them. Email [email protected] and we’ll send the shipping address and packing instructions. You pay to ship the shears to us; we sharpen them and ship them back to you at our cost. Please use a tracked service when you send them in.
Questions
If you’re unsure whether your situation qualifies, just ask: email [email protected] or use our Contact page and we’ll sort it out.