Exchanges and Returns
Returns, Exchange & Warranty Policy
We understand that it is hard to buy your hairdressing or barbering scissors online, that is why we offer a guaranteed 30 day exchange or refund policy to help you find the perfect fit. To start your Return, Exchange or Warranty Claim, please either email us at CustomerCare@AlpekaShears.com or chat with us through Facebook Messenger located at the bottom right of this page or our Contact Us page.
How it Works
All we ask is that you get in touch with us as soon as you realize within the first 30 days of receiving your scissors that you need to make an exchange or ask for a refund. We count the 30 days from when your parcel is marked as delivered to you via delivery service tracking on their website.
The scissors will need to be posted back to us via a tracked service which we will provide you with.
We will then assess the scissors for abuse and issue you a refund. It takes approximately 3-5 days for your refund to come through from the transaction from which you paid for the scissors.
Exchanging your scissors
We are more than happy to exchange your scissors and offer our guidance in helping you select another pair of scissors. We will exchange your scissors once we receive the pair that you have sent back to us, via a tracked service.
Returns, exchanges & warranty claims must be posted back to Alpeka with purchase receipt & tracking number to be sent through to us through our form below.
Alpeka Warranty
Lifetime Warranty
Eilers LLC proudly owns the Alpeka Sheasr Brand. Alpeka Shears offers a Limited-lifetime warranty for the purchase of Alpeka Branded Scissors,
Our brand, Alpeka, uses high-quality parts and all our scissors are guaranteed to be free of faulty workmanship for life. The scissors are handmade using high-quality materials, they are designed to last. The coloring is also covered under manufacturing warranty.
All other accessories, including pouches, cases, oil are covered by 30-day warranty.
Lifetime Warranty Exclusion
Warranty for scissors bought from our online store does not include re-sharpening from 3rd parties and damage caused by dropping scissors or misuse as detailed below. Please be aware that damaging your scissor blade edges or the coloring by chipping, dropping, or incorrect tension or incorrect sharpening by a 3rd party, maintenance, cleaning or care of your scissors with chemicals or by not following our care guidelines is not covered by warranty.
Warranty Return Policy
All faulty scissors under Lifetime Warranty have to be returned to Alpeka by a tracked service for inspection, if found to be manufacturer fault they will be replaced at no charge to our customers.
