For back-ordered items:
If your order contains a back-ordered item, we will ship any items we have available immediately and ship the items that are back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don't worry, you will receive your other items shortly after.
Wrong address disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at CustomerCare@AlpekaShears.com if you believe you have provided an incorrect shipping address.
We look to help you out as much as possible! We offer free returns - please refer to our Return Policy for further information on how to make a return.
Alpeka is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at CustomerCare@AlpekaShears.com.